Front Desk Guest Experience Specialist

The Markham Hotel; Biloxi (MS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Competitive hourly wage

Job summary

The Markham Hotel in Biloxi, MS is seeking a Front Desk Agent to warmly greet guests, register arrivals, and manage check-out while coordinating with various hotel departments to ensure a seamless stay.

Responsibilities include handling reservations, answering inquiries, processing payments, and maintaining front desk operations in a fast-paced environment. Strong communication and cash handling skills are essential.

Qualifications

• High school diploma or equivalent (required).
• Associate’s degree in Hospitality, Business, or related field (preferred).
• Previous customer service or hospitality experience (preferred).
• Experience with hotel management software (e.g., Opera) and POS systems (preferred).
• Cash, credit card handling and payments processing familiarity.

Responsibilities

• Greet guests and manage check-in/check-out in a friendly, professional manner.
• Respond to inquiries and coordinate with other hotel departments to fulfill needs.
• Manage reservations and adjust bookings to maximize occupancy.
• Process payments and prepare guest folios with accurate charges.
• Maintain a welcoming front desk and assist guests during peak times.

Skills

Guest service

Communication

Multitasking

Cash handling

Problem solving

Education

High school diploma

Hospitality-related degree (preferred)

Tools

Opera PMS

POS systems

Job description

The Markham Hotel in Biloxi, MS is seeking a Front Desk Agent to warmly greet guests, register arrivals, and manage check-out while coordinating with various hotel departments to ensure a seamless stay.

Responsibilities include handling reservations, answering inquiries, processing payments, and maintaining front desk operations in a fast-paced environment. Strong communication and cash handling skills are essential.