Guest Experience Front Desk Agent

The White House Hotel - Barrington Development; Biloxi (MS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

The White House Hotel - Barrington Development in Biloxi, Mississippi seeks a Front Desk Agent to warmly welcome guests, register arrivals, and manage check-ins and check-outs.

You will handle reservations, answer guest inquiries, process payments, and coordinate with housekeeping and maintenance to ensure an outstanding guest experience; strong communication and multitasking skills are essential.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree in Hospitality, Business, or related field preferred.
• Experience in customer service or hospitality preferred.
• Familiarity with Opera hotel management software and POS systems.
• Cash handling and payment processing experience.

Responsibilities

• Greet guests, check-in/check-out, and manage reservations.
• Answer inquiries and coordinate with hotel departments.
• Process guest charges and prepare folios.
• Maintain front desk and lobby area.
• Assist with guest luggage and directions.
• Support with special requests, events, or bookings.
• Communicate guest preferences to Housekeeping/Maintenance.

Skills

Communication

Organizational skills

Multitasking

Problem-solving

Guest services knowledge

Education

High school diploma or equivalent

Associate’s degree in Hospitality or related field

Tools

Opera PMS

POS systems

Job description

The White House Hotel - Barrington Development in Biloxi, Mississippi seeks a Front Desk Agent to warmly welcome guests, register arrivals, and manage check-ins and check-outs.

You will handle reservations, answer guest inquiries, process payments, and coordinate with housekeeping and maintenance to ensure an outstanding guest experience; strong communication and multitasking skills are essential.