Front Desk & Guest Experience Specialist

asmglobal; Bemidji (MN); On-site; USD 22,000 - 25,000; Full time

Job summary

The Administrative Receptionist shall greet and guide Sanford Center guests to requested locations. The role maintains a professional public image and interacts with employees, patrons, and vendors regarding amenities, policies, procedures and operating guidelines of Legends Global/The Sanford Center.

Responsibilities include meeting guests, answering questions, providing directions, resolving issues with follow-up, ticket printing, and assisting Admin with data entry and outgoing calls.

Qualifications

• Excellent communication and interpersonal skills for all staff and clientele.
• Professional, courteous customer service approach.
• Ability to work with diverse groups and adapt to the environment.
• Variably scheduled shifts including daytime, evenings, weekends and holidays.

Responsibilities

• Meet and greet guests; provide directions within the facility and to amenities.
• Inform guests about amenities and walking distance locations.
• Offer solutions to guest complaints and follow up for satisfaction.
• Refer unusual questions to Guest Services Lead for proper resolution.
• Ticket printing as needed.
• Assist Admin with data entry and outgoing calls.

Skills

Communication skills

Interpersonal skills

Customer service

Professionalism

Education

High school diploma or GED

Job description

The Administrative Receptionist shall greet and guide Sanford Center guests to requested locations. The role maintains a professional public image and interacts with employees, patrons, and vendors regarding amenities, policies, procedures and operating guidelines of Legends Global/The Sanford Center.

Responsibilities include meeting guests, answering questions, providing directions, resolving issues with follow-up, ticket printing, and assisting Admin with data entry and outgoing calls.