Guest Experience Specialist

ASM Global; Sanford (NC); On-site; USD 17,000 - 24,000; Part time

Job summary

ASM Global at Sanford Center seeks a Guest Services Representative to greet guests, direct them to locations, and promote a positive experience for patrons, vendors and staff.

You will handle inquiries, provide directions, resolve simple issues, and escalate more complex questions to the Lead. The role requires a friendly, professional demeanor, strong communication, and the ability to work a varied schedule, including weekends and holidays.

Qualifications

• High school diploma or GED, some college coursework preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Meet and greet guests; answer questions and direct to locations and amenities.
• Inform guests about amenities and walking distances.
• Resolve guest complaints and follow up for satisfaction.

Skills

Customer service

Interpersonal skills

Communication

Dependability

Flexibility

Shift flexibility

Education

High school diploma or GED

Job description

ASM Global at Sanford Center seeks a Guest Services Representative to greet guests, direct them to locations, and promote a positive experience for patrons, vendors and staff.

You will handle inquiries, provide directions, resolve simple issues, and escalate more complex questions to the Lead. The role requires a friendly, professional demeanor, strong communication, and the ability to work a varied schedule, including weekends and holidays.