Guest Services Representative

ASM Global; Sanford (NC); On-site; USD 17,000 - 24,000; Part time

Job summary

ASM Global at Sanford Center seeks a Guest Services Representative to greet guests, direct them to locations, and promote a positive experience for patrons, vendors and staff.

You will handle inquiries, provide directions, resolve simple issues, and escalate more complex questions to the Lead. The role requires a friendly, professional demeanor, strong communication, and the ability to work a varied schedule, including weekends and holidays.

Qualifications

• High school diploma or GED, some college coursework preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Meet and greet guests; answer questions and direct to locations and amenities.
• Inform guests about amenities and walking distances.
• Resolve guest complaints and follow up for satisfaction.

Skills

Customer service

Interpersonal skills

Communication

Dependability

Flexibility

Shift flexibility

Education

High school diploma or GED

Job description

Job Title: Guest Services Representative

Department: Guest Services

Reports to: General Manager and Event Security Supervisor

FLSA Status: Hourly, Non-Exempt

Compensation Grade: $15 Hourly (Part Time)

Summary

The Guest Services Representative shall greet and guide Sanford Center guests to the requested locations. Greeter shall maintain an excellent public image for the Sanford Center, and shall interact with employees, patrons, and vendors regarding amenities, art, policies, procedures and overall operating guidelines of Legends Global/The Sanford Center.

Primary Duties and Responsibilities

• Meet and greet guests; help in answering questions, provide directions to locations within our facility as well as to various amenities and services.
• Inquiry, inform guests of amenities and walking distance locations.
• Offer solutions to any guest complaints and problems; follow up to ensure customer satisfaction.
• Refer unusual or difficult questions and problems to Guest Services Lead to ensure proper resolution.

Qualifications

To be successful in this position, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma or GED, some college coursework, preferred

Skills and Abilities

• Demonstrate excellent communication and interpersonal skills among all levels of staff and clientele. Provide customer service in a professional considerate manner.
• Work effectively with diverse groups of people among all levels within an organization.
• Excellent record of dependability, reliability, and integrity.
• Self-motivated, and flexible to change
• Available to work a varied schedule including daytime, mornings, evenings, weekends and holidays

Working Conditions

Position requires standing, mobility and standing up to 3/4 of scheduled work time. This position is subject to adverse weather conditions. Requires radio usage of a two-way hand-held radio. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

NOTE : Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.