Guest Experience Specialist - Front Desk

One Ocean Resort & Spa; Linthicum (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

Hilton Garden Inn BWI Airport in Linthicum is seeking a Front Desk Associate to warmly greet guests, handle check-in/check-out, and manage reservations with accuracy. You will post charges, process payments, and maintain knowledge of rates and promotions.

The role requires teamwork, reliability, and strong written/spoken communication. Flexible scheduling including nights and weekends is common in hospitality.

Qualifications

• High work ethic and self-initiative.
• Able to work varying schedules including nights, weekends and holidays.
• Enjoys being part of a team delivering great guest experiences.
• Ability to communicate clearly in writing and speaking.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Assist in pre-registration and block reservations when needed.
• Post charges accurately and post daily transactions.
• Manage cash handling and payment methods securely.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation/ relocation procedures.

Skills

Work ethic

Team collaboration

Flexibility in scheduling

Effective communication

Job description

Hilton Garden Inn BWI Airport in Linthicum is seeking a Front Desk Associate to warmly greet guests, handle check-in/check-out, and manage reservations with accuracy. You will post charges, process payments, and maintain knowledge of rates and promotions.

The role requires teamwork, reliability, and strong written/spoken communication. Flexible scheduling including nights and weekends is common in hospitality.