Front Desk Guest Experience Pro

PM Hotel Group; Nashville (TN); On-site; USD 26,000 - 38,000; Full time

Job summary

Holiday Inn Express I-40 and Whitebridge in Nashville seeks a Guest Service Agent to be the face of the front desk, delivering a warm welcome and knowledgeable local recommendations. You will ensure guests experience seamless check-in to check-out with a friendly, professional demeanor.

You should be able to handle cash, operate property management systems and assist guests with inquiries about local dining and entertainment.

Qualifications

• High School diploma (or equivalent) and 3–6 months related experience preferred.
• Must be a people-person and interact politely with guests and team members at all times.
• Excellent knowledge of local restaurants, entertainment, and sporting events and share this information with guests.

Responsibilities

• Be the face at the front desk and ensure guests receive excellent service from check-in to check-out.
• Communicate clearly in a fast-paced environment and maintain a high level of professionalism.
• Handle cash responsibly and use computers, databases, and property management systems to manage the front desk operations.

Skills

Front desk

Customer service

Communication

Professionalism

Education

High School diploma (or equivalent)

Job description

Holiday Inn Express I-40 and Whitebridge in Nashville seeks a Guest Service Agent to be the face of the front desk, delivering a warm welcome and knowledgeable local recommendations. You will ensure guests experience seamless check-in to check-out with a friendly, professional demeanor.

You should be able to handle cash, operate property management systems and assist guests with inquiries about local dining and entertainment.