Guest Experience Specialist

Hilton Tempo Nashville; Nashville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Hilton Tempo Nashville is seeking a Guest Services Agent to welcome guests, check them in and out, and respond promptly to requests in a fast-paced, service-driven lobby.

You will communicate with housekeeping and maintenance to ensure room readiness, handle payments and reservations changes, and maintain a clean front desk area while delivering a professional, friendly experience. Weekend and holiday shifts are required.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• PMS experience a plus.
• Strong customer service and communication skills.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Coordinate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Friendly demeanor

Education

High school diploma

Tools

Property Management System (PMS)

Job description

Hilton Tempo Nashville is seeking a Guest Services Agent to welcome guests, check them in and out, and respond promptly to requests in a fast-paced, service-driven lobby.

You will communicate with housekeeping and maintenance to ensure room readiness, handle payments and reservations changes, and maintain a clean front desk area while delivering a professional, friendly experience. Weekend and holiday shifts are required.