Luxury Front Desk Lead — Guest Experience

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Front Desk Manager at Hotel Phoenix leads a luxury front desk team to deliver a seamless guest arrival and departure experience, upholding the brand’s commitment to exceptional service.

The role requires strong leadership, coaching, and solid PMS knowledge (Opera Cloud or Maestro) with a track record at a five‑star property.

You will coordinate with Housekeeping, Concierge, Engineering, and Security to ensure guest satisfaction and provide timely reports to the Director of Front Office.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 3–5 years of progressive Front Office experience, with at least 2 years in a supervisory role at a luxury or five‑star property.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Fluent in English; additional language skills desirable.
• Proficiency with PMS systems and MS Office.

Responsibilities

• Oversee front desk operations ensuring warm, professional check-in/out experience.
• Maintain a visible presence in the lobby and engage guests to ensure satisfaction.
• Lead, train, and motivate front desk team to deliver personalized service.
• Coordinate with Housekeeping, Concierge, Engineering, and Security for seamless guest experiences.
• Prepare daily and weekly reports for the Director of Front Office.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Education

Bachelor's degree in Hospitality Management

Tools

Opera Cloud

Maestro

Microsoft Office

Job description

The Front Desk Manager at Hotel Phoenix leads a luxury front desk team to deliver a seamless guest arrival and departure experience, upholding the brand’s commitment to exceptional service.

The role requires strong leadership, coaching, and solid PMS knowledge (Opera Cloud or Maestro) with a track record at a five‑star property.

You will coordinate with Housekeeping, Concierge, Engineering, and Security to ensure guest satisfaction and provide timely reports to the Director of Front Office.