Guest Services & Dispatch Specialist

Montage International; Park City (UT); On-site; USD 42,000 - 66,000; Full time

Job summary

Montage International's Pendry Park City is looking for a Guest Relations Agent to serve as a central contact for guests and colleagues, combining PBX, reservations, and in-room dining duties into one streamlined service center.

You will manage guest requests, coordinate with departments, and provide local Park City knowledge, while maintaining high hospitality standards and ensuring guest satisfaction.

Qualifications

• Prior luxury hotel guest service preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple requests calmly.

Responsibilities

• Answer calls, provide hotel information, and assist guests as needed.
• Enter and dispatch service requests to appropriate departments.
• Assist with reservations, in-room dining orders, and guest bookings.

Skills

Guest service

Communication

Problem solving

Multitasking

Job description

Montage International's Pendry Park City is looking for a Guest Relations Agent to serve as a central contact for guests and colleagues, combining PBX, reservations, and in-room dining duties into one streamlined service center.

You will manage guest requests, coordinate with departments, and provide local Park City knowledge, while maintaining high hospitality standards and ensuring guest satisfaction.