Front Desk & Guest Experience Leader

Hilton Garden Inn Boston/Logan; Boston (MA); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical & Dental Insurance

Life Insurance & LTD

401(k) with Employer Match

Vacation

Sick time

Brand discounts

Résumé du poste

Hilton Garden Inn Boston/Logan is seeking a Front Office Manager to lead the guest services team and oversee the front desk operations to ensure the highest level of guest satisfaction.

You will supervise Guest Service Agents and the Front Desk Supervisor, coordinate cross-departmental guest service programs, and manage training, payroll, and performance evaluations. The role requires strong English communication and the ability to manage in a fast-paced hotel environment.

Qualifications

• English verbal and written communication skills required.
• Bi-lingual skills are a plus.
• 1-3 years related experience required.
• Able to lift up to 50 lbs, bend and stoop, stand/walk for extended periods.

Responsabilités

• Oversee Guest Service Agents and the Front Desk Supervisor (if applicable).
• Responsible for completion of training programs and schedules for Direct Reports.
• Review payroll for department and verify clock-in/clock-out times of the front office associates.
• Responsible for superior guest service and guest satisfaction as measured through Brand GSS surveys and online reviews.
• Responsible for Front Desk Department associate performance evaluations, scheduling and time and attendance.
• Coordinate all special guest programs between Sales, Front Desk, Food & Beverage, Housekeeping, and Shuttle Service.
• Knowledgeable in the hotel’s Property Management System.
• Complete and print all required daily reports, records and logs as necessary.
• Relocate guests to nearby hotels as necessary.
• Balance cash, check, credit card and ledger accounts as assigned.
• Conduct monthly meetings with the Front Desk staff.
• Serve as Manager on Duty.
• Attend mandatory meetings & hotel functions.
• Comply with all company standards and policies, as established in the employee handbook.
• Maintain Market/Suite Shop Inventory and Price List.

Connaissances

English (verbal & written)

Bi-lingual

Guest service

Description du poste

Hilton Garden Inn Boston/Logan is seeking a Front Office Manager to lead the guest services team and oversee the front desk operations to ensure the highest level of guest satisfaction.

You will supervise Guest Service Agents and the Front Desk Supervisor, coordinate cross-departmental guest service programs, and manage training, payroll, and performance evaluations. The role requires strong English communication and the ability to manage in a fast-paced hotel environment.