Front Desk Guest Experience Lead – Hotel Discounts

Hampton Inn & Suites Asheville Biltmore Area; Asheville (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Hilton discounts

Employee referral bonus

Health, dental and vision insurance

Weekly direct deposit

Paid vacation after one year

Uniforms provided

Career growth opportunities

Job summary

Hampton Inn & Suites Biltmore Area in Asheville, NC is seeking a friendly Front Desk Agent to greet guests, check them in and out, and provide local recommendations. This fast-paced role relies on courteous service and strong problem-solving skills.

You’ll handle reservations, payments, and guest accounts, answer phones, coordinate with housekeeping, and, when needed, shuttle guests to the airport. Prior hospitality experience and a valid driver’s license are preferred.

Qualifications

• Must have strong communication and a customer-focused approach.
• Experience in guest services or hospitality is preferred.
• Comfortable using basic computer systems and handling cash transactions.
• Able to stand for extended periods and work in a fast-paced environment.

Responsibilities

• Check guests in and out efficiently and courteously.
• Answer phones and respond to inquiries professionally.
• Process payments and maintain accurate guest accounts.
• Share local dining, attractions, and entertainment recommendations.
• Coordinate with housekeeping and other departments to meet guest needs.
• Occasionally drive the hotel shuttle to transport guests to and from the airport.
• Maintain a clean, welcoming front desk area.

Skills

Communication

Customer service

Cash handling

Computer basics

Stamina

Driver's license

Job description

Hampton Inn & Suites Biltmore Area in Asheville, NC is seeking a friendly Front Desk Agent to greet guests, check them in and out, and provide local recommendations. This fast-paced role relies on courteous service and strong problem-solving skills.

You’ll handle reservations, payments, and guest accounts, answer phones, coordinate with housekeeping, and, when needed, shuttle guests to the airport. Prior hospitality experience and a valid driver’s license are preferred.