Guest Services Pro — Front Desk & Guest Experience

Hospitality America; Asheville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Top notch training and growth

Nationwide hotel employee rates

Medical, Dental, and Vision coverage

Paid vacation time

401k retirement plan

Job summary

TownePlace Suites Asheville is seeking an energetic, outgoing Guest Services Representative to join our full-time team. This in-person role offers a competitive salary and benefits package, with a focus on delivering exceptional guest experiences and maintaining a welcoming front desk environment.

You will provide outstanding service at check-in/out, handle guest requests with empathy, process payments, update reservations, and collaborate across departments to ensure room availability is

Qualifications

• Preferred 1 year of customer service experience, hotel experience preferred.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.

Skills

Customer service

Communication skills

Education

Hotel experience preferred

Job description

TownePlace Suites Asheville is seeking an energetic, outgoing Guest Services Representative to join our full-time team. This in-person role offers a competitive salary and benefits package, with a focus on delivering exceptional guest experiences and maintaining a welcoming front desk environment.

You will provide outstanding service at check-in/out, handle guest requests with empathy, process payments, update reservations, and collaborate across departments to ensure room availability is