Front Desk Guest Experience Lead | Flexible Shifts, Daily Pay

Donohoe Hospitality Services; Arlington (VA); Vor Ort; USD 24.000 - 25.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Leaves of absence

Retirement plans

Paid time off

Hotel room discounts

Daily pay access

Zusammenfassung

Residence Inn Arlington Rosslyn is hiring a Front Desk Agent to be the first point of contact for guests, handling check-in/check-out, inquiries, and reservations with a welcoming, professional approach.

You will work a flexible schedule, including mornings/afternoons and weekends, in a 24/7 hotel. The position requires strong communication, stamina, and composure to ensure a seamless guest experience and brand standards.

Qualifikationen

• Strong communication and interpersonal skills required.
• Stamina to stand for extended periods.
• Ability to work in a fast-paced environment.
• Maintain composure and good judgment in difficult situations.

Aufgaben

• Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards.
• Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
• Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
• Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
• Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
• Cashier Duties: Handle cashier tasks and post charges to guest accounts.
• Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
• Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
• Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.

Kenntnisse

Communication

Interpersonal skills

Stamina

Adaptability

Composure

Jobbeschreibung

Residence Inn Arlington Rosslyn is hiring a Front Desk Agent to be the first point of contact for guests, handling check-in/check-out, inquiries, and reservations with a welcoming, professional approach.

You will work a flexible schedule, including mornings/afternoons and weekends, in a 24/7 hotel. The position requires strong communication, stamina, and composure to ensure a seamless guest experience and brand standards.