Front Desk Agent

Donohoe Hospitality Services; Arlington (VA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Leaves of absence

Retirement plans

Paid time off

Hotel room discounts

Daily pay access

Job summary

Residence Inn Arlington Rosslyn is hiring a Front Desk Agent to be the first point of contact for guests, handling check-in/check-out, inquiries, and reservations with a welcoming, professional approach.

You will work a flexible schedule, including mornings/afternoons and weekends, in a 24/7 hotel. The position requires strong communication, stamina, and composure to ensure a seamless guest experience and brand standards.

Qualifications

• Strong communication and interpersonal skills required.
• Stamina to stand for extended periods.
• Ability to work in a fast-paced environment.
• Maintain composure and good judgment in difficult situations.

Responsibilities

• Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards.
• Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
• Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
• Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
• Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
• Cashier Duties: Handle cashier tasks and post charges to guest accounts.
• Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
• Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
• Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.

Skills

Communication

Interpersonal skills

Stamina

Adaptability

Composure

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Front Desk Agent

• Posted on November 6, 2026

Locations

Showing 1 location

Residence Inn by Marriott Arlington Rosslyn
1651 N Oak St
Arlington, VA 22209, USA

• On-site
• Rate : $18 USD per hour
• Front Desk/Office
• Full-Time
• Requisition #: FRONT004297

Description

Join Our Front Desk Team at Residence Inn Arlington!

Are you passionate about serving others? If so, we invite you to join our front desk team, the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests' overall experience. At our hotel, we value and respect everyone. If you are proactive, enthusiastic, and responsible, this role is perfect for you! Whether you are starting or advancing your career in the hotel industry, we would love to meet you!

As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a smooth check-in process, offering local insights, and paying attention to details that ensure a seamless stay. Your warm welcome and attentive service will leave a lasting impression on our guests.

Front Desk Agent

Salary Range: $17.50 per hour - $18.00 per hour

Position Summary Front Desk Agents are the first point of contact for guests and play a vital role in delivering a welcoming, seamless experience. They manage reservations, assist with guest inquiries and requests, and efficiently handle check-in, check-out, and payment processing, ensuring a positive and lasting impression of the hotel. Must be available to work a flexible schedule, including AM/PM shifts and weekends.

• Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards.
• Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
• Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
• Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
• Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
• Cashier Duties: Handle cashier tasks and post charges to guest accounts.
• Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
• Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
• Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.

• Flexible Scheduling: The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands.
• Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.

• Communication: Strong communication and interpersonal skills.
• Stamina: Ability to stand for extended periods.
• Adaptability: Ability to work in a fast-paced environment.
• Composure: Maintain control and exhibit good judgment in difficult situations

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that enhance their quality of life at work and beyond.

* Minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.