Front Desk Associate

EL1 Sports; Newtown Square (Delaware County); On-site; USD 22,000 - 30,000; Full time

Job summary

EL1 Sports is seeking a Front Desk Associate to be the face of the facility, greeting visitors, answering calls, and assisting with scheduling lessons and payments. The role requires a professional appearance, strong organization, and clear communication.

Nights and weekends availability is required. The duties include managing inquiries, tours, deliveries, and retail flow, while coordinating with the Manager on apparel and inventory.

Qualifications

• Reliable, professional, and computer literate.
• Knowledge and passion for baseball and softball preferred.
• Must be friendly, vibrant, and outgoing.

Responsibilities

• Greet visitors and provide excellent customer service.
• Answer questions, give directions, and alert staff as needed.
• Provide facility tours when requested.
• Manage inquiries and document follow-ups.
• Oversee deliveries and mail distribution.
• Maintain schedules for programs and events.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join our team. The Associate is the face of the facility, offering friendly assistance to all who enter. Responsibilities also include answering the phone, scheduling lessons, collecting payments and checking customers out, answering questions, giving directions, and managing the flow of traffic within the facility. The candidate should have a professional appearance and demeanor, be organized, and communicate clearly. Ability to work nights and weekends are required.

Duties and Responsibilities

• Professionally greet all individuals entering the building providing the highest level of customer service
• Answer questions, provide direction, and alert staff when someone is there to meet them
• Provide tours of the facility as requested
• Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry log
• Accept and distribute deliveries and mail
• Maintain reception and restroom area, keeping it clean, and free of clutter
• Maintain Program, Staff, and Facility schedule including facility programs, Powered-By training, mobile league development fall/spring, camps, mobile training, clinics, etc.
• Partner with the Manager on all apparel/uniform/equipment offerings and orders via approved vendors
• Manage the Retail area by receiving new products into the system, merchandising the retail area, and conducting/reporting weekly and monthly inventory counts to the finance team.
• Performs other related duties as necessary or assigned

Requirements

• Reliable, professional, computer literate, energetic, and friendly
• Knowledge and passion for baseball and softball preferred
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone
• Proficiency using Microsoft Office Suite preferred
• Positive mindset and attitude

Salary Description

$19/hr