Front Desk & Guest Experience Lead

Arena; San Francisco (CA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Career growth opportunities

Cutting-edge AI exposure

Startup culture

Job summary

Arena Intelligence in San Francisco is seeking a hands-on Front Desk & Office Coordinator to be the first face guests meet. You will own the reception, phone line, and day-to-day rhythm of the space, including helping run weekly Happy Hour.

Greet guests, route calls, maintain meeting spaces, support events, manage badges, mail, and office supplies. Excellent communication and organization are essential, along with US work authorization.

Qualifications

• Prior experience in receptionist/front desk or customer service.
• Strong verbal communication and interpersonal skills.
• Professional, welcoming, and composed in client-facing roles.
• Basic computer proficiency (email, scheduling tools, visitor management).
• Highly organized with strong attention to detail.
• Reliable and punctual with flexibility for events.
• Must be legally authorized to work in the United States.

Responsibilities

• Welcome guests, check them in, and route them to the appropriate host.
• Manage the company's main phone line and route calls or take messages.
• Maintain a clean, organized reception area and conference rooms.
• Set up and support in-house lunch meetings and events like Happy Hour.
• Coordinate with security/building for badge issuance and access.
• Handle daily mail, packages, and office supplies.

Skills

Customer service

Verbal communication

Professional demeanor

Multitasking

Attention to detail

Punctuality

Legal work authorization (US)

Education

High school diploma or equivalent

Tools

Visitor management software

Email and scheduling tools

Job description

Arena Intelligence in San Francisco is seeking a hands-on Front Desk & Office Coordinator to be the first face guests meet. You will own the reception, phone line, and day-to-day rhythm of the space, including helping run weekly Happy Hour.

Greet guests, route calls, maintain meeting spaces, support events, manage badges, mail, and office supplies. Excellent communication and organization are essential, along with US work authorization.