Residence Inn Rockford – Front Desk Agent

Aimbridge Hospitality; Rockford (IL); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Résumé du poste

Residence Inn Rockford, part of Aimbridge Hospitality, is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You’ll be the face of the hotel, guiding guests with care and maintaining accurate reservations and guest requests.

Ideal candidates have a high school diploma, familiarity with hotel management software and MS Office, and a passion for service. This role offers opportunities to advance in a fast-paced, guest-focused environment with

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.
• Strong communication and guest-service skills.
• Ability to multitask and work in a fast-paced environment.

Responsabilités

• Provide warm welcomes, check-ins, and departures for guests.
• Handle reservations and guest requests with accuracy.
• Coordinate with team to ensure smooth front desk operations.
• Maintain a calm, friendly demeanor and professional appearance.

Connaissances

Guest Service

Communication

Problem Solving

Multitasking

Formation

High school diploma

Outils

Hotel management software

Microsoft Office

Description du poste

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

At Residence Inn Rockford we’re conveniently located near Magic Waters, Illinois’ largest theme park. Abundant choices for shopping is just minutes away at Cherryvale Mall. If visitors will be visiting one of our exceptional health facilities, there are a number of Rockford hospitals including Mercy Rockford Health, OSF Saint Anthony and Swedish American UW that are located just minutes from our hotel. We recommend taking some time to explore Anderson Japanese Gardens, Rock Cut State Park, Midway Village Museum Center, or Klehm Arboretum and Botanic Garden. Rockford is home to many companies including UTAS (UTC Aerospace), FCA Fiat Chrysler Automotive Belvidere Assembly Plant, Woodward, General Mills, PCI, Textron and Mondelez. As a leader in extended stay lodging, we provide each guest with a fully-equipped kitchen, free hot breakfast daily, and free WiFi.