Residence Inn Rockford - Front Desk Agent

Aimbridge Hospitality, LLC; Rockford (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability Insurance

Life/AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Aimbridge Hospitality, LLC seeks a Front Desk Agent for Residence Inn Rockford. You will warmly welcome guests, handle check-ins/outs, and set a inviting tone for a memorable stay with attentive service.

You’ll need strong communication, multitasking, and problem-solving skills to manage reservations and guest requests. Familiarity with hotel software and Microsoft Office is preferred, along with a high school diploma.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.
• Strong customer service and communication skills.

Responsibilities

• Deliver warm, high-quality guest service throughout stays.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve issues and turn challenges into positives.
• Juggle reservations, check-ins/outs, and financial details with accuracy.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

At Residence Inn Rockford we're conveniently located near Magic Waters, Illinois' largest theme park. Abundant choices for shopping is just minutes away at Cherryvale Mall. If visitors will be visiting one of our exceptional health facilities, there are a number of Rockford hospitals including Mercy Rockford Health, OSF Saint Anthony and Swedish American UW that are located just minutes from our hotel. We recommend taking some time to explore Anderson Japanese Gardens, Rock Cut State Park, Midway Village Museum Center, or Klehm Arboretum and Botanic Garden. Rockford is home to many companies including UTAS (UTC Aerospace), FCA Fiat Chrysler Automotive Belvidere Assembly Plant, Woodward, General Mills, PCI, Textron and Mondelez. As a leader in extended stay lodging, we provide each guest with a fully-equipped kitchen, free hot breakfast daily, and free WiFi.