Guest Experience Pro — Front Desk Agent

Aimbridge Hospitality, LLC; Rockford (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability Insurance

Life/AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Aimbridge Hospitality, LLC seeks a Front Desk Agent for Residence Inn Rockford. You will warmly welcome guests, handle check-ins/outs, and set a inviting tone for a memorable stay with attentive service.

You’ll need strong communication, multitasking, and problem-solving skills to manage reservations and guest requests. Familiarity with hotel software and Microsoft Office is preferred, along with a high school diploma.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.
• Strong customer service and communication skills.

Responsibilities

• Deliver warm, high-quality guest service throughout stays.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve issues and turn challenges into positives.
• Juggle reservations, check-ins/outs, and financial details with accuracy.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality, LLC seeks a Front Desk Agent for Residence Inn Rockford. You will warmly welcome guests, handle check-ins/outs, and set a inviting tone for a memorable stay with attentive service.

You’ll need strong communication, multitasking, and problem-solving skills to manage reservations and guest requests. Familiarity with hotel software and Microsoft Office is preferred, along with a high school diploma.