Guest Experience Lead - Create Warm, Seamless Stays

Socket.dev; Boston (MA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Hotel discounts

Complimentary stays

Health, dental, and vision insurance

Paid time off

401K

Job summary

Club Quarters Hotels invites a Guest Experience Manager to join the Front Desk team in delivering warm welcomes and personalized check-ins. You will build authentic connections, resolve issues promptly, and help guests feel valued throughout their stay.

Under the guidance of the Senior Guest Experience Manager, you will uphold service standards, collaborate with the team, and contribute to seamless check-out experiences that inspire loyalty.

Qualifications

• A positive attitude and a deep passion for creating a welcoming guest experience.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work varied shifts, including weekends, holidays, and evenings.
• Punctuality, reliability, and excellent interpersonal and communication skills.
• Proficiency in computer applications.
• Ability to handle stressful situations and work effectively under pressure to resolve issues.

Responsibilities

• Greet guests with warmth and ensure a smooth, personalized check-in.
• Deliver an exceptional check-out experience that makes a guest feel valued and inspired to return.
• Proactively build rapport with guests to anticipate their needs, creating a sense of belonging.
• Handle inquiries and resolve guest issues promptly with a calm demeanor and a solutions-based approach.
• Uphold high standards to ensure the guest journey is flawless.
• Follow established brand and operational standards to ensure service excellence.
• Contribute to a culture of innovation and connection to constantly better the guest and team member experience.
• Fulfill additional responsibilities and duties as assigned by the Senior Guest Experience Manager.

Skills

Positive attitude

Independent & team

Flexible shifts

Interpersonal skills

Computer skills

Stress management

Job description

Club Quarters Hotels invites a Guest Experience Manager to join the Front Desk team in delivering warm welcomes and personalized check-ins. You will build authentic connections, resolve issues promptly, and help guests feel valued throughout their stay.

Under the guidance of the Senior Guest Experience Manager, you will uphold service standards, collaborate with the team, and contribute to seamless check-out experiences that inspire loyalty.