Front Desk Guest Experience Lead

Rio Hotel & Casino Las Vegas; Azalea Park (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Rio Las Vegas is seeking a Front Desk Clerk to set the tone of guest arrivals and departures in a fast-paced casino hotel environment. You will handle check-in/out transactions in person, by phone, or at kiosks, and serve as a single point of reference for guest questions and services.

You will quote rates, manage reservations, balance cash, and upsell rooms while collaborating with departments to ensure guest satisfaction. A friendly attitude and strong communication are essential.

Qualifications

• Minimum one year of customer service experience.

Responsibilities

• Welcoming guests and providing unmatched guest service using property standards.
• Performing quick, efficient check-in/check-out and other front desk transactions.
• Using property management systems to register guests with high accuracy.
• Effectively quoting rates for same-day reservations and building them in the system.
• Collaborating with all hotel departments to fulfill guest needs.
• Handling cash, processing payments, balancing transactions, and maintaining a daily bank.
• Diffusing guest issues and resolving them to ensure satisfaction.
• Managing room inventory and upselling to maximize revenue.
• Maintaining the Contact Center and Property Management systems for promotions and reservations.
• Maintaining confidentiality of department affairs.
• Performing other duties as needed for department success.

Skills

Customer service

Communication

Cash handling

Microsoft Office

Tools

Opera PMS

Job description

Rio Las Vegas is seeking a Front Desk Clerk to set the tone of guest arrivals and departures in a fast-paced casino hotel environment. You will handle check-in/out transactions in person, by phone, or at kiosks, and serve as a single point of reference for guest questions and services.

You will quote rates, manage reservations, balance cash, and upsell rooms while collaborating with departments to ensure guest satisfaction. A friendly attitude and strong communication are essential.