Overnight Front Desk Agent - Elevate Guest Experience (PT)

Montage International; Northern (KY); Hybrid; USD 1,929,000 - 2,755,000; Part time

Job summary

Montage International seeks an Overnight Front Office Agent to warmly welcome guests and manage check-in/check-out processes at Montage Deer Valley. The role focuses on personalized service, guest relations, and accurate billing to ensure memorable stays.

Ideal candidates have 2+ years in hotel operations, strong customer service, and English communication skills; position is part-time and on-site in Utah, with opportunities to engage with diverse guests and support hotel goals.

Qualifications

• Minimum two years' experience in a hotel operations environment.
• Excellent customer service and telephone etiquette.
• Ability to communicate clearly in English (written and spoken) and work with guests.

Responsibilities

• Greet and assist guests with warmth during arrival and departure.
• Assist with guest check-in/check-out, folios, and billing tasks.
• Collaborate with hotel departments to personalize guest experiences.
• Maintain accurate guest records and stay informed about hotel services.

Skills

Customer service

Communication

English proficiency

Education

High School Diploma

Bachelor's Degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International seeks an Overnight Front Office Agent to warmly welcome guests and manage check-in/check-out processes at Montage Deer Valley. The role focuses on personalized service, guest relations, and accurate billing to ensure memorable stays.

Ideal candidates have 2+ years in hotel operations, strong customer service, and English communication skills; position is part-time and on-site in Utah, with opportunities to engage with diverse guests and support hotel goals.