Front Desk & Guest Experience Coordinator

Surib; Washington (District of Columbia); On-site; USD 38,000 - 52,000; Full time

Job summary

Surib in Washington, DC is seeking a Front Office Assistant who is friendly, professional, and focused on delivering excellent customer experiences. You will support daily office operations while identifying sales opportunities and helping visitors feel welcome.

The role emphasizes interpersonal communication, organization, and a proactive attitude to assist customers, answer inquiries, schedule, and maintain records. Training will cover products and services to drive engagement and growth.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Professional, friendly, and customer-focused personality.
• Confident interacting with customers and visitors.
• Goal-oriented and willing to learn sales skills.
• Excellent organizational and multitasking abilities.
• Reliable, adaptable, and detail-oriented.
• Previous experience in sales, customer service, hospitality, retail, or front office support is a plus but not required.

Responsibilities

• Welcome customers and visitors in a friendly and professional manner.
• Provide information about products and services to interested customers.
• Identify customer needs and recommend appropriate products or solutions.
• Support customer engagement and promotional activities.
• Assist with sales opportunities generated through customer interactions.
• Answer phone calls and respond to customer inquiries.
• Assist with scheduling, customer records, and routine administrative tasks.
• Maintain a professional, organized, and welcoming front office environment.
• Support promotional materials and customer information.
• Collaborate with team members to achieve customer engagement and sales goals.
• Participate in ongoing sales training and professional development.

Skills

Communication

Interpersonal skills

Customer service

Organization

Multitasking

Sales awareness

Education

High school diploma or equivalent

Job description

Surib in Washington, DC is seeking a Front Office Assistant who is friendly, professional, and focused on delivering excellent customer experiences. You will support daily office operations while identifying sales opportunities and helping visitors feel welcome.

The role emphasizes interpersonal communication, organization, and a proactive attitude to assist customers, answer inquiries, schedule, and maintain records. Training will cover products and services to drive engagement and growth.