Guest Experience & Front Desk Specialist

Surib; Dayton (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Surib is seeking a professional, customer-focused Front Desk Agent to create positive first impressions and support customer engagement and business development. This on-site role in Dayton, OH involves greeting visitors, answering calls, and providing information on products and promotions.

You will identify customer needs, suggest suitable solutions, and collaborate with the team to drive sales and a welcoming environment.

Qualifications

• Strong communication and interpersonal abilities.
• Friendly, confident, and professional demeanor.
• Excellent customer service skills across in-person and phone interactions.
• Comfortable engaging with customers and providing information.
• Strong organizational and multitasking capabilities.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide information about products, services, and promotions.
• Identify customer needs and offer suitable products or solutions.
• Support customer engagement and lead generation activities.
• Support sales opportunities generated through customer interactions.
• Follow up with prospective customers when appropriate.
• Maintain a professional and organized front desk area.
• Assist with routine administrative activities.
• Collaborate with team to achieve engagement and business goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer service

Phone & in-person interaction

Organizational & multitasking

Education

High school diploma or equivalent

Job description

Surib is seeking a professional, customer-focused Front Desk Agent to create positive first impressions and support customer engagement and business development. This on-site role in Dayton, OH involves greeting visitors, answering calls, and providing information on products and promotions.

You will identify customer needs, suggest suitable solutions, and collaborate with the team to drive sales and a welcoming environment.