Guest Experience Front Desk Coordinator

1Rivet; Washington (District of Columbia); On-site; USD 28,000 - 40,000; Full time

Job summary

1Rivet in Washington, DC is seeking a full-time, on-site Receptionist to greet visitors, manage inquiries, and support a busy office. This role requires professionalism and a welcoming demeanor.

Responsibilities include answering phones, directing guests, issuing badges, maintaining the reception area, coordinating conference room scheduling, and assisting with general administrative tasks. Strong people skills and organizational ability are essential.

Responsibilities

• Manage all telephone and walk-in inquiries.
• Ensure all visitors and staff are properly identified and accurately routed to the correct contact or location.
• Ensure proper badging is issued and recovered from guests or employees as required.
• Maintain a neat and welcoming environment in the reception area.
• Monitor reception ticketing software and assign tickets promptly.
• Schedule conference room reservations.
• Manage conference room scheduling and facilitate catering requests.
• Maintain inventory relevant to the reception area.
• Maintain and update staff directory.
• Manage incoming Facilities Helpdesk tickets.
• Supports the client in assisting with the coordination of building moves, electrical needs, copier repairs, signage, conference room setup, etc.
• Researching and recommending services like restaurants and hotels
• Provide general administrative and clerical support.
• Other tasks may be assigned

Job description

1Rivet in Washington, DC is seeking a full-time, on-site Receptionist to greet visitors, manage inquiries, and support a busy office. This role requires professionalism and a welcoming demeanor.

Responsibilities include answering phones, directing guests, issuing badges, maintaining the reception area, coordinating conference room scheduling, and assisting with general administrative tasks. Strong people skills and organizational ability are essential.