Front Desk & Guest Experience Coordinator

Heritage; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

PTO

401(k)

Onsite gym

Job summary

Heritage Auctions, headquartered in Dallas, seeks a friendly receptionist to welcome guests and screen calls, directing inquiries to the right department. The role supports a fast-paced environment with a focus on exceptional client service and a polished, professional presence.

Responsibilities include greeting visitors, handling lobby traffic, and maintaining a presentable reception area, while collaborating with teams across departments.

Qualifications

• 2+ years of customer service experience.
• Proficiency in Microsoft Outlook and Excel.
• Excellent phone presence and interpersonal skills.
• Ability to multitask with strong attention to detail.
• Positive attitude and exceptional client service skills.
• Prior receptionist or customer service experience preferred.
• Willingness to learn.
• Professional appearance and ability to work well with others.

Responsibilities

• Promptly and courteously answering all incoming calls and forwarding them to the appropriate department.
• Handling all incoming lobby traffic, including greeting guests and advising guests in the lobby, signing in delivery services, vendors, maintenance workers, etc.
• Ensuring the lobby is always presentable.
• Assist with customer service tasks and duties as needed.

Skills

Customer service

Phone etiquette

MS Outlook

MS Excel

Multitasking

Attention to detail

Teamwork

Professionalism

Tools

Microsoft Outlook

Excel

Job description

Heritage Auctions, headquartered in Dallas, seeks a friendly receptionist to welcome guests and screen calls, directing inquiries to the right department. The role supports a fast-paced environment with a focus on exceptional client service and a polished, professional presence.

Responsibilities include greeting visitors, handling lobby traffic, and maintaining a presentable reception area, while collaborating with teams across departments.