Front Desk Guest Experience Concierge

Workstream; Raleigh (NC); On-site; USD 16,531 - 24,796; Full time

Job summary

Workstream is seeking a Guest Service Agent to support front desk operations in a busy hotel environment. You will greet guests, handle check-ins and check-outs, and provide accurate information about services and promotions.

The role requires strong communication, multitasking, and a professional demeanor to ensure every guest has a positive experience. Weekend and evening availability is often needed to accommodate guest needs.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year guest service experience in a hotel or similar environment.
• Strong communication and multitasking abilities.

Responsibilities

• Greet guests and perform check-in/check-out in a courteous, timely manner.
• Maintain knowledge of hotel features, rates, and promotions.
• Respond to guest requests and resolve complaints to ensure satisfaction.
• Maintain front desk cleanliness and organization; log communications.
• Coordinate with housekeeping and other departments to ensure room readiness.

Skills

Guest service skills

Multitasking

Communication

Attention to detail

Professionalism

Education

High School diploma or equivalent

Tools

Hotel Service Pro

Job description

Workstream is seeking a Guest Service Agent to support front desk operations in a busy hotel environment. You will greet guests, handle check-ins and check-outs, and provide accurate information about services and promotions.

The role requires strong communication, multitasking, and a professional demeanor to ensure every guest has a positive experience. Weekend and evening availability is often needed to accommodate guest needs.