Front Desk Guest Service Agent | Weekend Shift (7am–3pm)

Wright Investments, Inc.; Jackson (WY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company Paid Life & Disability

Voluntary Life Products

PTO/Sick

Job summary

Wright Investments, Inc. seeks a Guest Service Agent to provide outstanding guest service at the front desk in a hotel setting.

The role involves check-in/check-out support, handling inquiries, and coordinating with housekeeping to ensure accurate room status. The position requires strong communication skills, the ability to use computer applications, and availability on weekends/holidays with potential overtime.

Qualifications

• Ability to deliver exceptional guest service consistently.
• Strong verbal communication and active listening skills.
• Ability to use various computer applications.
• Availability on weekends/holidays, possible overtime, alternating shifts.
• Previous guest service experience preferred but not required.

Responsibilities

• Assist guests with check-in/check-out or general inquiries.
• Operate the telephone system for internal/external calls.
• Complete reports regarding reservations, cancellations, occupancy, and payments.
• Verify payments including cash and credit card authorizations.
• Coordinate with housekeeping on room status and resolve discrepancies.
• Handle guest complaints using the Guest Service Recovery method.
• Complete endofshift reports and deposits per cash-handling procedures.
• Report safety/security concerns.
• Maintain an organized and clean work area.
• Perform other duties as needed or directed.

Skills

Guest service excellence

Verbal communication

Active listening

Computer applications

Availability weekends/holidays

Job description

Wright Investments, Inc. seeks a Guest Service Agent to provide outstanding guest service at the front desk in a hotel setting.

The role involves check-in/check-out support, handling inquiries, and coordinating with housekeeping to ensure accurate room status. The position requires strong communication skills, the ability to use computer applications, and availability on weekends/holidays with potential overtime.