Guest Service Agent - Front Desk | Daily Pay & Benefits

Hanover Hilton Garden Inn by Hilton Arundel Mills BWI Airport; Shipley Corner (MD); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Daily pay

Hotel discounts

Benefits package

Paid vacation

Descripción de la vacante

Tharaldson Hospitality Management is hiring a Guest Service Agent at our Maryland property. You will welcome guests, check them in and out, answer phones, and ensure a friendly, seamless arrival experience.

The role requires strong customer service, honesty with guest information, basic computer skills, and the ability to work evenings, weekends, and holidays. We offer competitive pay, daily pay options, hotel discounts, and a comprehensive benefits package.

Formación

• Previous customer service experience preferred; hospitality experience is a plus.
• Friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to remain professional and calm when handling guest concerns.
• Ability to handle confidential guest information with integrity.
• Basic computer and cash-handling skills.
• Reliable and dependable attendance.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• High school diploma or equivalent preferred.

Responsabilidades

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Conocimientos

Customer service

Communication

Cash handling

Confidentiality

Flexibility

Educación

High school diploma or equivalent

Herramientas

Basic computer skills

Descripción del empleo

Tharaldson Hospitality Management is hiring a Guest Service Agent at our Maryland property. You will welcome guests, check them in and out, answer phones, and ensure a friendly, seamless arrival experience.

The role requires strong customer service, honesty with guest information, basic computer skills, and the ability to work evenings, weekends, and holidays. We offer competitive pay, daily pay options, hotel discounts, and a comprehensive benefits package.