Front Desk Associate

Talentify; Denver (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Genesis Health Clubs seeks a Front Desk Associate to manage day-to-day operations, greet guests, process check-ins, and support member retention with exceptional service.

You will answer phones, transfer calls, maintain a welcoming reception area, and assist staff and members with a positive, professional demeanor. Weekend/evening/holiday availability and cash handling experience are required; CPR certification within 60 days is preferred.

Qualifications

• Customer service experience is preferred.
• Ability to handle cash and credit card transactions.
• Availability to work weekends, evenings and holidays.
• CPR certification required or obtained within 60 days of start date.

Responsibilities

• Process guest check-ins and assist members.
• Answer phones and transfer calls.
• Maintain front desk cleanliness and organization.
• Establish professional relationships with members and staff.
• Attend staff and club meetings and events.

Skills

Customer service

Cash handling

Communication skills

Job description

Benefits:

• Employee discounts

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking