Front Desk Guest Experience Associate - Flexible Hours

Mkmhotels; Beaverton (OR); On-site; USD 1,929,000 - 3,031,000; Full time

Job summary

Mkmhotels in Beaverton, OR is seeking a Front Desk Agent to deliver excellent guest service and support daily hotel operations. The role is centered on friendly guest interactions, efficient check-in/out, and effective communication with guests and staff.

The candidate should have strong organizational skills, be able to multitask, and maintain professionalism under pressure. Flexibility to work mornings, evenings, weekends, and holidays is preferred.

Qualifications

• Previous experience in customer service or front desk operations preferred, but not required.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain professional and courteous under pressure.
• Basic computer skills, including familiarity with MS Office (familiarity with the PEP POS System would be a plus).
• Flexibility to work mornings, evenings, weekends, and holidays as needed.
• High school diploma or equivalent required.

Responsibilities

• Greet and assist guests in a friendly and professional manner.
• Manage check-in and check-out processes efficiently.
• Handle phone inquiries and direct calls appropriately.
• Maintain accurate records of guest information and reservations.
• Respond promptly to guest requests and resolve any issues or concerns.
• Ensure the front desk area is tidy and organized.
• Collaborate with other departments to ensure a seamless guest experience.
• Follow all safety and security procedures.

Skills

Customer service

Communication

Organization

Multitasking

Professionalism

MS Office

POS system familiarity

Flexibility

Local knowledge

Education

High school diploma or equivalent

Tools

MS Office

PEP POS System

Job description

Mkmhotels in Beaverton, OR is seeking a Front Desk Agent to deliver excellent guest service and support daily hotel operations. The role is centered on friendly guest interactions, efficient check-in/out, and effective communication with guests and staff.

The candidate should have strong organizational skills, be able to multitask, and maintain professionalism under pressure. Flexibility to work mornings, evenings, weekends, and holidays is preferred.