Front Desk Guest Experience Associate

Crescent Hotels & Resorts; Georgia; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k matching

Life insurance

Paid time off

Holiday pay

Free lunch

Hotel discounts

Incentive programs

Job summary

DoubleTree Houston at The Galleria is seeking a Front Desk Guest Services Associate to warmly welcome guests, complete the check-in process, and explain hotel amenities for a smooth, enjoyable stay.

Two years of direct customer service experience are required; hotel front desk experience is preferred, with strong English communication and computer skills. Benefits include medical, dental, vision, 401k matching, life insurance, paid time off, and hotel employee discounts.

Qualifications

• Two (2) years of direct customer service experience required.
• Previous hotel front desk experience highly preferred.
• Previous Hilton Brand experience a plus.

Responsibilities

• Welcome guests, complete check-in process and explain hotel amenities/offers.
• Promote hotel services and facilities for revenue opportunities.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Resolve guest complaints and provide solutions to ensure guest satisfaction.

Skills

Customer service

Front desk experience

Hilton brand experience

English communication

Computer literacy

Stand/walk 8 hours

Cash handling math

Tools

POS systems

Job description

DoubleTree Houston at The Galleria is seeking a Front Desk Guest Services Associate to warmly welcome guests, complete the check-in process, and explain hotel amenities for a smooth, enjoyable stay.

Two years of direct customer service experience are required; hotel front desk experience is preferred, with strong English communication and computer skills. Benefits include medical, dental, vision, 401k matching, life insurance, paid time off, and hotel employee discounts.