Front Desk Guest Service Agent

Crescent Hotels & Resorts; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Matching 401k

Paid time off

Hotel discount program

Job summary

Crescent Hotels & Resorts is seeking passionate individuals to join the DoubleTree Hotel and Suites by the Galleria. The ideal candidate should have a background in customer service, preferably in a hotel front desk environment. Responsibilities include welcoming guests, managing check-in, and addressing guest inquiries to ensure satisfaction.

This role offers comprehensive benefits including medical, dental, vision insurance, 401k matching, paid time off, and more. Flexibility with shifts is required, making this a great opportunity for those who thrive in dynamic environments.

Qualifications

• Two years of direct customer service experience required.
• Previous hotel front desk experience highly preferred.
• Flexibility to work AM and PM shifts as well as weekends and holidays.

Responsibilities

• Welcome guests and complete check-in process.
• Promote hotel services and facilities.
• Resolve guest complaints to ensure satisfaction.

Skills

Direct customer service experience

Communication in English

Computer proficiency

Basic mathematical skills

Job description

DoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering great guest service and enjoy engaging with people. If you have an outgoing personality and previous direct customer service experience submit your to apply!

Required Skills & Abilities:

• Two (2) years of direct customer service experience required
• Previous hotel front desk experience highly preferred
• Previous Hilton Brand experience a plus
• Flexible to work AM and PM shifts, mid-shifts, weekends and holidays
• Must have the ability to communicate in English, both verbal and written
• High comfortability in working with computers
• Must be able to stand/walk for at least eight (8) hours
• Basic mathematical skills for cash handling purposes

Job Description

• Welcome guests, complete check-in process and explain hotel amenities/offers
• Promote hotel services and facilities for revenue opportunities
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Resolve guest complaints and provide solutions to ensure guest satisfaction

Benefits

• Medical, dental and vision insurance
• Matching 401k
• Free life insurance
• Paid time off
• Holiday pay
• Free lunch
• Hotel discount program
• Monetary incentive programs

Behaviors

• Team Player - Works well as a member of a group
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic - Shows intense and eager enjoyment and interest

Motivations

• Goal Completion - Inspired to perform well by the completion of tasks
• Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
• Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.