Front Desk Agent

abm building services; New York (NY); On-site; USD 32,000 - 39,000; Full time

Job summary

abm building services in New York is seeking an upbeat front desk agent to assist with checking guests in and out, handling inquiries and resolving complaints. You will manage payments and balance cash at the end of shifts, while staying familiar with tariffs, offers, and the in-house restaurant to facilitate reservations and recommendations.

The role requires professionalism and a pleasant demeanor in challenging situations, with multitasking in a fast-paced environment as a core asset.

Qualifications

• No prior experience required.
• Full-time employment with a Monday–Friday schedule.
• Salary range $23.15–$28.95 hourly; immediate start.

Responsibilities

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to guest accounts.
• Anticipating and addressing guests' needs, and resolving problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating with other departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Skills

Customer service

Cash handling

Multitasking

Communication

Problem solving

Tools

Switchboard operation

Job description

We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment..

Front Desk Agent Responsibilities:.

• Greeting and thanking guests in a sincere, friendly manner..
• Checking guests in on arrival and out on departure..
• Posting charges to appropriate guest accounts..
• Anticipating and addressing guests' needs, and resolving their problems and complaints..
• Assisting guests with disabilities..
• Operating switchboard and assisting with inquiries..
• Assisting the reservations manager with taking reservations..
• Collaborating and communicating with other internal departments to ensure guest satisfaction..
• Complying with company procedures and safety policies..
• Performing duties on a daily checklist.

Experience: Not required
Employment: Full-time
Schedule: Monday - Friday
Salary: $23.15 – $28.95 hourly
Starting time: Immediate start!

About abm building services:

Premier Building Services