Front Desk Guest Experience Agent - Flexible Hours

Asher Adams, An Autograph Collection Hotel; Salt Lake City (UT); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Asher Adams, An Autograph Collection Hotel in Salt Lake City is seeking a Front Desk Agent to welcome guests and support seamless stays. You will handle check-ins/outs, provide local guidance, and ensure guests feel cared for through proactive service.

The role requires strong communication, a pleasant demeanor, and the ability to multi-task in a fast-paced setting. Weekend/holiday availability is expected, with opportunities to grow in a luxurious downtown property.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience necessary.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Skills

Cash handling

Exceptional communication

Computer skills

Multitasking

Customer service

Flexible hours

Education

High school diploma

Job description

Asher Adams, An Autograph Collection Hotel in Salt Lake City is seeking a Front Desk Agent to welcome guests and support seamless stays. You will handle check-ins/outs, provide local guidance, and ensure guests feel cared for through proactive service.

The role requires strong communication, a pleasant demeanor, and the ability to multi-task in a fast-paced setting. Weekend/holiday availability is expected, with opportunities to grow in a luxurious downtown property.