Front Desk Guest Experience Agent

DG Hotel Operations, LLC; Town of Texas (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

DG Hotel Operations, LLC seeks a Front Desk Agent to ensure a welcoming experience for all guests. The role involves assisting guests with check-ins and check-outs, providing information about hotel services, and addressing inquiries promptly.

Ideal candidates will have prior customer service experience, be proficient with hotel management software, and possess strong communication skills. Join our team focused on long-term value creation and guest satisfaction!

Qualifications

• 2-3 years of experience in a relevant role preferred.
• Ability to handle inquiries and complaints effectively.
• Flexibility to work varying shifts, including weekends.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Provide information on hotel amenities and local attractions.
• Collaborate with other departments to resolve guest issues.

Skills

Customer service experience

Communication skills

Organizational skills

Multitasking abilities

Education

High school diploma or equivalent

Additional education in hospitality

Tools

Hotel management software

Computer systems

Job description

DG Hotel Operations, LLC seeks a Front Desk Agent to ensure a welcoming experience for all guests. The role involves assisting guests with check-ins and check-outs, providing information about hotel services, and addressing inquiries promptly.

Ideal candidates will have prior customer service experience, be proficient with hotel management software, and possess strong communication skills. Join our team focused on long-term value creation and guest satisfaction!