Front Desk Guest Experience Pro

Caesars Entertainment; California (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Entertainment is seeking a Front Desk Agent to assist guests with check-in/out, provide information, and ensure exceptional service across departments including Housekeeping and VIP Services. You will handle cashiering, post charges, and resolve billing issues while maintaining the front desk area and communicating events and amenities to guests.

The role requires a high school diploma and at least six months in hotel front desk operations, with strong English and a 35 wpm typing speed.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of hotel front desk experience.
• Literate and fluent in English.
• Typing speed of at least 35 words per minute.
• Strong knowledge of LMS and guest service standards.

Responsibilities

• Welcome and check guests in/out following procedures.
• Provide information and assist with requests during stay.
• Collaborate with housekeeping and VIP services.
• Handle cashiering duties, record charges, and cash payments.
• Run and reconcile daily Revenue Control reports.
• Train new hires on standard front desk procedures.

Skills

Customer service

Cash handling

Typing 35 wpm

English fluency

LMS knowledge

Education

High School Diploma or equivalent

Job description

Caesars Entertainment is seeking a Front Desk Agent to assist guests with check-in/out, provide information, and ensure exceptional service across departments including Housekeeping and VIP Services. You will handle cashiering, post charges, and resolve billing issues while maintaining the front desk area and communicating events and amenities to guests.

The role requires a high school diploma and at least six months in hotel front desk operations, with strong English and a 35 wpm typing speed.