Hotel Guest Service Agent

Caesars Entertainment; Stateline (NV); On-site; USD 36,000 - 50,000; Full time

Job summary

Caesars Entertainment's Harrah’s/Caesars Republic Lake Tahoe in Stateline, NV seeks a Front Desk Agent to welcome guests, register them, settle accounts at checkout and provide information during stay.

You will work with Housekeeping, VIP Services and Hotel Supervisors, act as a role model for front desk staff, handle cashiering tasks, and ensure service recovery while maintaining a high standard of integrity and guest satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 6 months in a Hotel Front Desk and experience in customer service.
• Literate and fluent in English.
• Good communication skills.
• Typing speed of at least 35 wpm.
• Strong knowledge of LMS.
• Ability to handle difficult guests with professionalism.

Responsibilities

• Greets guests in a warm and friendly manner and registers them following established procedures.
• Performs cashiering and billing tasks with accuracy and proper records.
• Ensures guest needs and special requests are met and uses service recovery when appropriate.
• Reconciles daily Revenue Control reports and supports new-hire training.

Skills

Customer service

English fluency

Communication skills

Typing 35 wpm

Regulatory compliance

Role modeling

Problem solving

Integrity

Education

High School Diploma or equivalent

Job description

Job Description

Responsible for assisting guests when registering them into the hotel, settling accounts upon check–out and providing information throughout their stay. Works closely with related departments to ensure excellent customer service. Acts as a role model for all front office staff and provides guidance during the shift in the absence of a front desk lead agent .

Job Description

Responsible for assisting guests when registering them into the hotel, settling accounts upon check–out and providing information throughout their stay. Works closely with related departments to ensure excellent customer service. Acts as a role model for all front office staff and provides guidance during the shift in the absence of a front desk lead agent .

Responsibilities

• Greets guests in a warm and friendly manner, using personalized service.
• Registers guests into the hotel following established procedures; works in conjunction with Housekeeping, VIP Services, Hotel Supervisor, and/or Lead Guest Service Agent.
• Performs cashiering functions in a manner as they relate to the hotel following established procedures, including accurate record keeping, posting of charges, billing disputes and cash payment handling.
• Ensures that guest needs and special requests are met - invoking service recovery when appropriate.
• Applies reward credits based on availability and established guidelines.
• Maintains the condition of front desk area.
• Informs guests of events, shows, activities and amenities available within Harrah’s/Caesars Republic
• Demonstrates a pleasant and enthusiastic demeanor at all times.
• Understands the essential functions of the Housekeeping department
• Has working knowledge of Rooms Control and VIP services.
• Able to run and reconcile daily Revenue Control reports.
• Assists with on the job training for New Hires

Qualifications

• High School Diploma or equivalent required
• Minimum of 6 month in a Hotel Front Desk and previous experience working in a customer service position is required
• Literate and fluent in English
• Good communication skills
• Must be able to type at least 35 wpm.
• Strong knowledge of LMS
• Ability to handle difficult and demanding guests
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

Additional Requirements

• Must be able to sit or stand for long periods of time.
• Visual and auditory range must include immediate environment.
• Mobility to move about the property
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products.Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.