Front Desk & Guest Experience Agent

SH Hotels & Resorts; San Jose (CA); On-site; USD 65,596,000 - 89,136,000; Full time

Job summary

Starwood Hotels seeks a friendly Front Office Agent to welcome guests and ensure a relaxing, seamless stay from arrival to departure at our San Jose property.

The position emphasizes guest service, teamwork, and flexibility to meet the demands of a 24-hour operation; prior hospitality or front desk experience (min 1 year) and a second language are a plus. Compensation is $27 per hour. Starwood Hotels is an Equal Opportunity Employer, committed to a diverse and inclusive culture.

Qualifications

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Skills

Guest service

Team player

Multitasking

Detail oriented

Flexible hours

Second language

Front office operations

Job description

Starwood Hotels seeks a friendly Front Office Agent to welcome guests and ensure a relaxing, seamless stay from arrival to departure at our San Jose property.

The position emphasizes guest service, teamwork, and flexibility to meet the demands of a 24-hour operation; prior hospitality or front desk experience (min 1 year) and a second language are a plus. Compensation is $27 per hour. Starwood Hotels is an Equal Opportunity Employer, committed to a diverse and inclusive culture.