Front Desk Guest Experience Agent

shhotelsandresorts; Hanalei (HI); On-site; USD 34,000 - 45,000; Full time

Job summary

Starwood Hotels & Resorts is seeking a warm, welcoming Front Office Agent to ensure every guest's experience is relaxing and effortless—from arrival to departure and throughout the stay.

The role emphasizes guest service, teamwork, and flexibility to meet the demands of a 24-hour operation; prior front desk or customer service experience is preferred.

Join a mission-driven brand dedicated to hospitality that respects nature and delivers impeccable service.

Qualifications

• Minimum 1 year of similar hotel front-office experience.
• Secondary language ability is a plus.
• Experience in guest or customer service; team player, hardworking, and detail-oriented.
• Flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Greet guests and provide seamless check-in and check-out.
• Deliver attentive guest service throughout the stay.
• Coordinate with hotel teams to ensure smooth operations.

Skills

Guest service experience

Team player

Multitasking

Detail orientation

Flexibility

Job description

Starwood Hotels & Resorts is seeking a warm, welcoming Front Office Agent to ensure every guest's experience is relaxing and effortless—from arrival to departure and throughout the stay.

The role emphasizes guest service, teamwork, and flexibility to meet the demands of a 24-hour operation; prior front desk or customer service experience is preferred.

Join a mission-driven brand dedicated to hospitality that respects nature and delivers impeccable service.