Guest Services Front Desk Pro with Reservations Mastery

Remington Hospitality; Buford (GA); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Remington Hospitality is seeking a Front Desk Associate to warmly greet guests and oversee smooth check-in/check-out processes. The role includes assisting with pre-registration and blocking reservations as needed to ensure a seamless arrival experience.

You will post charges accurately, maintain Front Office systems, and handle cash, checks, and credit card payments with precision. Knowledge of rates, discounts, and reservation procedures is essential.

Responsabilidades

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Descripción del empleo

Remington Hospitality is seeking a Front Desk Associate to warmly greet guests and oversee smooth check-in/check-out processes. The role includes assisting with pre-registration and blocking reservations as needed to ensure a seamless arrival experience.

You will post charges accurately, maintain Front Office systems, and handle cash, checks, and credit card payments with precision. Knowledge of rates, discounts, and reservation procedures is essential.