Front Desk Guest Experience Agent

Highgate; Northern, New York (KY, NY); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Guest Service Agent at The New Yorker Hotel in New York City. The role focuses on friendly, efficient check-in/check-out, handling guest inquiries, and delivering superior service throughout the stay.

You will support cash handling, rate knowledge, and collaboration with departments to maximize guest satisfaction. The position requires a background in hospitality, strong communication, and flexible hours.

Qualifications

• Experience in a hotel or related field preferred.
• High School diploma or equivalent.
• OPERA and/or CLOUD experience required.
• Excellent customer service and communication skills.

Responsibilities

• Greet guests at Front Desk and check in/out efficiently.
• Answer questions about services, hours, and local attractions.
• Maintain front desk operations and cash handling policies.
• Coordinate with hotel departments to ensure guest satisfaction.
• Operate Front Desk computer systems and PBX.

Skills

Customer Service

Multitasking

Communication

Hospitality knowledge

Education

High School diploma

College coursework in related field

Tools

OPERA

CLOUD

Job description

Highgate Hotels is seeking a Guest Service Agent at The New Yorker Hotel in New York City. The role focuses on friendly, efficient check-in/check-out, handling guest inquiries, and delivering superior service throughout the stay.

You will support cash handling, rate knowledge, and collaboration with departments to maximize guest satisfaction. The position requires a background in hospitality, strong communication, and flexible hours.