Front Desk Guest Experience Agent

Arbor Lodging; Burlington (MA); Presencial; USD 22.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

401k with company match

Medical, Dental, Vision insurance

Wellness benefits

Descripción de la vacante

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of properties across the United States, Mexico, and the Caribbean. We are seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, handle reservations, and support guest needs in a fast-paced hotel environment.

The role emphasizes guest satisfaction, accurate payments, and collaboration with other hotel teams to ensure a seamless guest experience.

Formación

• High school diploma or equivalent.
• Experience with hotel front desk or reservations software preferred.
• Outgoing, friendly demeanor with strong communication skills.

Responsabilidades

• Greet and check-in guests in a friendly manner.
• Assist in taking reservations, pre-registrations, and room blocking.
• Assist large groups upon arrival and upsell facilities and services.
• Process payments according to procedure and handle check-out tasks.
• Resolve guest issues and answer questions; coordinate with other departments as needed.

Conocimientos

Customer service

Communication

Hospitality

Teamwork

Educación

High school diploma or equivalent

Descripción del empleo

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of properties across the United States, Mexico, and the Caribbean. We are seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, handle reservations, and support guest needs in a fast-paced hotel environment.

The role emphasizes guest satisfaction, accurate payments, and collaboration with other hotel teams to ensure a seamless guest experience.