Front Desk Guest Experience Agent

Arbor Lodging; Roseville (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, and Vision insurance

Wellness benefits

Competitive salary

Job summary

Arbor Lodging is a leading hotel investment and management company with hotels across the United States, Mexico, and the Caribbean. The Front Desk Agent will be the first point of contact for guests, handling check-ins/outs, reservations, guest questions, and service recovery.

This role requires a friendly, proactive, and guest-focused approach with strong communication skills. We offer a comprehensive benefits package including health, dental, vision, wellness programs, and a 401(k) with

Qualifications

• High school diploma or equivalent required.
• Credit card handling experience preferred.
• Hotel front desk experience preferred.
• Experience with hotel reservations software preferred.
• Outgoing and friendly demeanor with a focus on guest satisfaction.
• Excellent written and verbal communication and organizational skills.

Responsibilities

• Greet and check-in guests in a friendly manner.
• Assist in taking reservations, pre-registrations, and room blocking.
• Assist large groups upon arrival.
• Assist guests in finding dining, shopping, and other nearby attractions.
• Resolve guest issues promptly and professionally.
• Process payments according to procedure.
• Upsell facilities and services.
• Handle check-out tasks and balance cash, checks, and cards.
• Communicate with other departments to resolve guest requests.
• Additional tasks may be assigned as needed.

Skills

Front desk experience

Customer service

Reservations software

Verbal and written communication

Team-oriented

Education

High school Diploma or equivalent

Tools

Hotel reservations software

Job description

Arbor Lodging is a leading hotel investment and management company with hotels across the United States, Mexico, and the Caribbean. The Front Desk Agent will be the first point of contact for guests, handling check-ins/outs, reservations, guest questions, and service recovery.

This role requires a friendly, proactive, and guest-focused approach with strong communication skills. We offer a comprehensive benefits package including health, dental, vision, wellness programs, and a 401(k) with