Front Desk & Guest Concierge - Casino Hotel

Presque Isle Downs; Northern (KY); On-site; USD 22,000 - 26,000; Full time

Job summary

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated and seeks friendly team members to join our guest services team. The role focuses on delivering exceptional guest experiences, handling inquiries, and promoting events, dining, and packages with a positive attitude.

As a sedentary, customer-facing position, the role requires a High School Diploma or equivalent and at least one year of guest service experience.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year prior experience in guest service.
• Ability to handle cash and process sales transactions.
• Strong communication and interpersonal skills.

Responsibilities

• Answers incoming phone calls; operates telephone system to receive incoming messages and relays them to the appropriate parties
• Answers guest questions regarding facility and surrounding area
• Acts as a sales member for promotion of internal events, dining and packages
• Promotes outstanding customer relations

Job description

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated and seeks friendly team members to join our guest services team. The role focuses on delivering exceptional guest experiences, handling inquiries, and promoting events, dining, and packages with a positive attitude.

As a sedentary, customer-facing position, the role requires a High School Diploma or equivalent and at least one year of guest service experience.