Front Desk & Guest Services Specialist

Oxford Casino Hotel; Oxford (ME); On-site; USD 22,000 - 26,000; Full time

Job summary

Oxford Casino Hotel in Oxford, ME is seeking a Front Desk Clerk to welcome guests and handle check-in/check-out. You will answer phones, assist with inquiries, and promote dining and hotel packages. The role emphasizes guest service, accurate cash handling, and POS transactions while maintaining a positive team environment.

Minimum one year of guest service experience and a high school diploma are required. Familiarity with Microsoft Office and e-mail is a plus.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year prior experience in guest service.
• Basic math skills for cash handling and sales transactions.

Responsibilities

• Answers incoming phone calls and relays messages to the appropriate parties.
• Assists guests with questions regarding facility and surrounding area.
• Promotes events, dining, and packages to guests.
• Maintains outstanding customer relations.

Skills

Guest service

Phone etiquette

Cash handling

Sales promotion

Communication

Multitasking

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

E-mail

POS system

Job description

Oxford Casino Hotel in Oxford, ME is seeking a Front Desk Clerk to welcome guests and handle check-in/check-out. You will answer phones, assist with inquiries, and promote dining and hotel packages. The role emphasizes guest service, accurate cash handling, and POS transactions while maintaining a positive team environment.

Minimum one year of guest service experience and a high school diploma are required. Familiarity with Microsoft Office and e-mail is a plus.