Front Desk Clerk

Churchill Downs Incorporated; Oxford (ME); On-site; USD 22,000 - 26,000; Full time

Job summary

Oxford Casino Hotel in Oxford, Maine is seeking a friendly Guest Service Associate to welcome guests, answer questions, and help promote dining and events. This is an on-site role supporting our casino and hotel operations.

The ideal candidate will have a high school diploma, at least one year of guest service experience, strong communication, and cash-handling skills; familiarity with POS systems is a plus. Join our team and contribute to a positive guest experience.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year prior experience in guest service.
• Excellent guest service and communication skills.
• Ability to handle cash and process transactions.
• Experience with POS systems is preferred.
• Basic math skills and attention to detail.

Responsibilities

• Answers incoming phone calls; operates telephone system to receive incoming messages and relays them to the appropriate parties.
• Answers guest questions regarding facility and surrounding area.
• Acts as a sales member for promotion of internal events, dining and packages.
• Promotes outstanding customer relations.

Skills

Guest service

Communication skills

Cash handling

Multitasking

Teamwork

Attentive to detail

Problem solving

Education

High School Diploma or equivalent

Tools

POS system

Microsoft Office

Email communication

Job description

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Property: Oxford Casino · Hotel & Sportsbook

Pay Range: 16.00 - 19.00

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages and relays them to the appropriate parties
• Answers guest questions regarding facility and surrounding area
• Acts as a sales member for promotion of internal events, dining and packages
• Promotes outstanding customer relations

REQUIRED SKILLS AND ABILITIES

• High School Diploma or equivalent
• Minimum of one (1) year prior experience in guest service capacity
• Excellent guest service skills; attentive and detail oriented
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
• Effective communication skills with the ability to communicate with both guests and co-workers
• Must have basic math skills with the ability to accurately handle cash and process sales transactions
• Prior computer experience with Microsoft office and e-mail, point of sale system experience preferred
• Ability to create a positive and upbeat work environment

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

This is a sedentary position, and ergonomic workstation and frequent breaks will be provided.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

#OxfordCasino

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.