Front Desk Clerk

Oxford Casino · Hotel & Sportsbook; Maine; On-site; USD 22,000 - 26,000; Full time

Job summary

Oxford Casino Hotel in Oxford, Maine is seeking a friendly Guest Services Associate to handle front desk tasks, answer phones, and assist guests with inquiries and promotions.

The role requires a high school diploma and at least one year of experience in guest service, plus strong communication, cash handling, and basic computer skills; POS system experience is a plus.

Qualifications

• High School Diploma or equivalent.
• At least 1 year experience in guest service.
• Excellent guest service and communication skills.
• Ability to handle cash and process transactions.
• Basic computer skills; familiarity with MS Office and email.
• POS system experience preferred.

Responsibilities

• Answers incoming phone calls; operates telephone system to receive messages and relay them to the appropriate parties.
• Answers guest questions regarding facility and surrounding area.
• Acts as a sales member for promotion of internal events, dining and packages.
• Promotes outstanding customer relations.

Skills

Guest service

Communication

Cash handling

POS experience

Microsoft Office

Teamwork

Detail oriented

Education

High School Diploma or equivalent

Tools

Point of Sale (POS) system

Job description

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages and relays them to the appropriate parties
• Answers guest questions regarding facility and surrounding area
• Acts as a sales member for promotion of internal events, dining and packages
• Promotes outstanding customer relations

REQUIRED SKILLS AND ABILITIES

• Excellent guest service skills; attentive and detail oriented
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
• Effective communication skills with the ability to communicate with both guests and co-workers
• Must have basic math skills with the ability to accurately handle cash and process sales transactions
• Prior computer experience with Microsoft office and e-mail, point of sale system experience preferred
• Ability to create a positive and upbeat work environment

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent
• Minimum of one (1) year prior experience in guest service capacity

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

This is a sedentary position, and ergonomic workstation and frequent breaks will be provided.

SALARY RANGE

$16.00-19.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.