Front Desk Clerk

Presque Isle Downs; Northern (KY); Hybrid; USD 22,000 - 26,000; Full time

Job summary

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated and seeks friendly team members to join our guest services team. The role focuses on delivering exceptional guest experiences, handling inquiries, and promoting events, dining, and packages with a positive attitude.

As a sedentary, customer-facing position, the role requires a High School Diploma or equivalent and at least one year of guest service experience.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year prior experience in guest service.
• Ability to handle cash and process sales transactions.
• Strong communication and interpersonal skills.

Responsibilities

• Answers incoming phone calls; operates telephone system to receive incoming messages and relays them to the appropriate parties
• Answers guest questions regarding facility and surrounding area
• Acts as a sales member for promotion of internal events, dining and packages
• Promotes outstanding customer relations

Job description

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Property: Oxford Casino · Hotel & Sportsbook

Pay Range: $16.00-$19.00

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages and relays them to the appropriate parties
• Answers guest questions regarding facility and surrounding area
• Acts as a sales member for promotion of internal events, dining and packages
• Promotes outstanding customer relations

REQUIRED SKILLS AND ABILITIES

• Excellent guest service skills; attentive and detail oriented
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
• Effective communication skills with the ability to communicate with both guests and co-workers
• Must have basic math skills with the ability to accurately handle cash and process sales transactions
• Prior computer experience with Microsoft office and e-mail, point of sale system experience preferred
• Ability to create a positive and upbeat work environment

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent
• Minimum of one (1) year prior experience in guest service capacity

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

This is a sedentary position, and ergonomic workstation and frequent breaks will be provided.

SALARY RANGE

$16.00-19.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.